EVENT MANAGER

The Event Manager develops, oversees, and coordinates the planning and organization of events for assigned clients after the event coordination meeting. The Event Manager is the main point of contact for the client on the day of the event. • Communicates event details, restrictions, and accommodations with vendors • Collects all pertinent client information, maintains well organized files, and ensures that all items discussed during the event coordination meetings are accurately and thoroughly recorded and communicated to all necessary departments • Maintains active communication with client to ensure planning timeline is adhered to and all questions are answered • Conducts post-document discussions with client and makes changes to specification sheet as necessary • Follows objectives, schedules, policies, and procedures, including event planning checklists to ensure all processes are executed prior to, during, and after event • Creates a warm and welcoming atmosphere and provides prompt, friendly, and courteous service • Knowledgeable in event execution including service, food, and beverage • Able to collaborate with Service, Culinary, Operations, and external teams coordinating interest in support of flawless execution • Ensures team members and clients receive open and clear communication on all items pertaining to their event to guarantee client and guest satisfaction • Provides updates to management team regarding difficult or emotional customer situations • Records and communicates through post-event feedback to team members • Models the Cescaphe Mission Statement and Core Values • Other duties as assigned or as needed to support business needs • Teamwork, ability to positively motivate by assisting them to understand how and why their work matters. • Interpersonal Skills, ability to effective and positively interact with others in the workplace.

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