About the position The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle\nBeach. Analyzes customers’ service and product needs and financial\nissues of in-house groups; and within parameters authorizes on behalf of the\nGeneral Manager appropriate resolution of customers’ concerns while maintaining\nprofitability.Represents the hotel to customers in the role of executing negotiated group\nsales agreements including but not limited to room blocks, food and beverage,\nexhibits and associated products and services. Participates in development and measurement\nof personal and team goals and action plans.Assists in the physical movement of hotel or customer equipment or furnishings\nas necessary to complete a tight turn-around of public function space.Directly assists customers as necessary, which may require moving of up to\n20lbs.Performs other duties and responsibilities as assigned or required.Requirements Ability to manage and direct staff.Ability to handle multiple customer and operational demands with a high degree\nof professionalism, operating often with time sensitive deadlines.Ability to operate independently and with a high degree of autonomy requiring\nexcellent time management skills and self-motivation.Hotel product and industry knowledge, i.e., staffing, operations, safety,\nsecurity, union rules, structural, terminology, fire, police and health codes,\nhotel policies, city ordinances.Quantitative processing of data via office machine equipment, mathematical\ncomputations and analytical skills necessary to accurately determine and\ncommunicate financial, forecasting and space utilization calculations.Proficiency in the use and operation of computer systems with the ability to\nnavigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house\nsales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum\nSettings (or in house CAD program).Ability to read, write and speak the English language to fully comprehend guest\nrequests, memos, proposals, general correspondence and similar written\nmaterials.Possess a good conceptual understanding of electronic devices and the ability to\noperate such items as copy machines, slide projectors, microphones, computers,\nportable radios, pagers, etc.Ability to complete a contract in compliance with all checklists, standards and\nhotel policies.Interpersonal skills to provide overall guest satisfaction.Ability to work under pressure and deal with stressful situations during busy\nperiods.Requires a minimum of two year’s of experience in guest contact areas of the\nhospitality industry.Nice-to-haves
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