Event Manager

The Event Manager is responsible for the planning, coordination, and flawless execution of all banquet events. This role partners closely with Sales Manager, Culinary, and Restaurant Leadership teams to provide an exceptional guest experience from event handoff through completion. Own all event details once the event is booked and handed off from sales team Review contracts, BEOs, and event notes for accuracy and completeness Create and manage event timelines, layouts, seating charts, and room assignments Coordinate menu selections, special requests, dietary needs, and service style Schedule banquet staff based on event size and service requirements Lead day-of execution, ensuring events start on time and run according to plan Serve as primary on-site contact for hosts during events Conduct pre-event meetings with teams to review logistics and service expectations Develop, communicate, and enforce banquet standard operating procedures Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence Ensure rooms are properly set according to diagrams and guest specifications Maintain inventory related to banquet service, linens, A/V, and equipment Partner with culinary team on timing, flow of food, and menu execution Minimum 3 years’ experience in hotel, catering, or banquet operations required Experience leading event execution and service teams Strong knowledge of banquet service standards and room setups Ability to read and execute BEOs, layouts, and event contracts Strong organizational and multitasking skills in a fast-paced environment Excellent guest-service and conflict-resolution skills Proficiency with banquet systems, CRM, or event software Ability to work a flexible schedule including nights, weekends, and holidays

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