Event Manager

Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position SummaryThe Senior Event Manager (SEM) is a consummate team player who will manage every aspect of touring events at the facility from the advanced planning stages through the end of the event. The SEM will also book or arrange for other revenue producing events at the facility.

The SEM will be the lead for the Event Department, overseeing the Event Manager and occasionally hires, trains, schedules and supervises all event staff in conjunction with the Event Manager. The SEM will interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee experience exceeds expectations.This role will pay an annual salary of $50,000-$60,000.Benefits for full-time roles: Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until July 31, 2025.About the VenueSantander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers.

The Santander
Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually.ResponsibilitiesOversight and ownership of all front of house, back of house and security matters for eventsCreate event layouts using AutoCAD or similar programAddress and recommend actions on relevant personnel mattersDemonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer serviceDevelop and implements programs, policies, and procedures for the facilityDevelop or directs the development and preparation of comprehensive management reports and manuals (i.e.

Event
Handbook, Promoter Guide, Tech Packet, Booking Policies, Fire Code Rules & Regulations, etc…)Participate and lead various interdepartmental project groups, special projects, and task forcesRepresent the AGM and/or VP/GM as needed at various meetingsEstablish and maintain effective working relationships with staff, facility stakeholders and facility usersPlan, direct and evaluate the work of subordinatesProvide leadership for event personnelCommunicate clearly and concisely in the English language, both orally and in writingWork a flexible schedule, including long nights, early mornings, weekends and holidays as neededComplete all duties with a customer service focus through teamwork and dedicationAdvance of events/showsAssist in the preparation of building to meet the requirements of upcoming events/showsAssist with the completion of pre-show event financial estimatesAssist with the completion of post-show event settlementsAdvise lessees on services available from independent contractors for eventsIn conjunction with leadership, recruit, train, schedule and handle timesheets for payroll of event staffRecommend and evaluate required event staffing levelsCoordinate communication between building staff and show staff during load in and load outEstablish and maintain effective working relationships with lessees, employees, municipal officials, service contractors, etc…Investigate and resolve event-related complaints in a professional manner ensuring customer satisfactionInform/train all staff on customer service program, ensuring proper and constant executionMake hospitality arrangements as neededCommunicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothlyReview emergency planning procedures with all events staff for each eventCreate and distribute detailed data sheets prior to every assigned eventCoordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid properlyCoordinate service needs with Food and Beverage department as neededRoutinely serve as Manager on DutyPerform all other duties and responsibilities as assignedQualificationsMinimum five (5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting that includes concerts, family shows and other touring eventsBachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related fieldAdditional years of experience may be substituted for formal education, licenses or certificateMust have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, AUTOCAD/Vector Works or similar and internet softwarePossession of, or ability to obtain, a current CPR certificatePossession of, or ability to obtain, a valid driver’s licenseKnowledge of public assembly facility managementKnowledge of operational characteristics of eventsAbility to identify and predict the needs of users of the facilityKnowledge of crowd management and control techniquesKnowledge of customer service practicesKnowledge of principles of supervision and trainingDemonstrated familiarity with facility use contractsKnowledge of fire and public safety regulationsKnowledge of A/V equipment and electronic systems in public assembly facilitiesExperience with budget preparation and controlFamiliarity with terminology used in entertainment/convention/public assembly settingsKnowledge of relevant federal, state and local regulationsStrengthened by Our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.