Event Manager

Travel Requirements: Up to 10%, with occasional travel to eventsWork Hours: Full Time - Full-time, with some evenings and weekends requiredRole Overview We’re looking for a dedicated and dynamic individual to join our team as an Event Manager. In this role, you’ll be the primary point of contact for our guests, ensuring they have an extraordinary experience from the moment they make a reservation through their departure. You’ll coordinate retreats, weddings, and other events at Camp because I said I would while collaborating with our staff, vendors, and clients to provide exceptional hospitality and well‑organized experiences.Work Arrangement: Hybrid, with a strong emphasis on being on‑site ote work may be permitted 3-7 days per month with an appropriate home workspace.ResponsibilitiesCorporate and Nonprofit Retreat PlanningPlan and execute approximately 30 corporate and nonprofit retreats annually.Work closely with clients to understand their objectives and develop personalized retreat plans.Oversee the entire event lifecycle, including planning, budgeting, on‑site coordination, and post‑event follow‑up.Guest Experience ManagementManage approximately 1,000 primary guest contacts annually, including reservations, event planning calls, reservation changes, special requests, check‑in coordination, and guest communications.Ensure guests receive prompt, courteous, and professional service throughout their experience.Facility and Staff CoordinationWork with Camp staff to ensure that accommodations, meeting spaces, and facilities are prepared for arriving guests.Document unique needs, check‑in requests, accessibility requirements, and other special arrangements in Salesforce and other relevant systems.Business Development SupportCollaborate with the business development team to support the sales process for retreats and on‑site events.Conduct tours, participate in networking opportunities, respond to prospective client questions, and help communicate the value of Camp’s facilities and experiences.Build and maintain strong relationships with more than 15 vendors, including caterers, photographers, florists, entertainers, activity providers, and other event professionals.Coordinate vendor services to meet event requirements, maintain quality standards, and support smooth execution.Reservations and Guest RecordsMaintain accurate records of guest interactions, reservations, payments, event requirements, and feedback.Use these records to personalize guest service, identify recurring issues, and continually improve the guest experience.Wedding Planning and ManagementCoordinate approximately eight weddings annually.Work with couples to understand their expectations and manage event planning details, including decorations, catering, entertainment, photography, vendor arrangements, and other logistical needs.Event Logistics and ExecutionCoordinate services and manage event logistics from preparation through completion.Help identify and resolve issues promptly, maintain communication with stakeholders, and ensure events meet established standards.Additional ResponsibilitiesPerform other related duties as assigned to meet the evolving needs of the organization and Camp operations.QualificationsExperience planning and executing events, including large‑scale events of approximately 200-300 guests and managing 10-50 events annuallyDemonstrated experience providing exceptional guest service and hospitalityBachelor’s or associate’s degree in business, event planning, hospitality management, communications, or a related field preferredAlternatively, 3-5 years of comparable professional experienceExcellent organizational, time management, and problem‑solving skillsAbility to manage multiple projects,…