EVENT MANAGER

JOB SUMMARY: Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel events; primarily handles events of high complexity. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. • Ability to understand and execute and support Marriott Customer Service Standards and Brand Standards • Ability to work collaboratively with hotel service team in providing exceptional customer service • Ability to manage meeting space inventory • Superior guest relations skills • Possesses excellent telephone skills • Effective selling skills to up-sell products and services • Knowledge of contractual agreements and legal implications • Knowledge of food and beverage trends, composition and menu planning • Knowledge of Event Technology products and services • Ability to demonstrate reliability, dependability and accountability in all aspects of the defined job. • Interacts with sales person and customer throughout the event process (pre-event, event, post-event). Follow-up with customer post-event • Acts as a customer liaison with hotel during customer event ensuring daily needs are met and overall customer satisfaction • Oversees customer experiences from file turnover through the post event phase • Provides accurate and complete information on event documentation to all departments to ensure successful delivery of hotel events • Ensures compliance with Marriott Operating Standards to maintain brand integrity • Proactively identifies operational challenges associated with group and works with the hotel staff to solve challenges or develop alternative solutions • Leads pre-event and post-event meetings as needed • Manages meeting space for assigned group to maximize hotel revenue and minimize hotel labor, while still meeting needs of customer • Greets customer during event phase and maintains contact through event.

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