Event Manager

• Coordinates and maintains effective verbal and written communication with customers, both internal and external, throughout the event process and follows up with customers after events to ensure satisfaction and address any concerns. • Takes charge... of overseeing the entire customer experience from file turnover to the post-event phase, ensuring a seamless handover back to the sales team. • Manages group room blocks and meeting space allocations for assigned groups, utilizing resources like Marriott Global Source, Training Energizers, and eTools (e.g., eRooming Lists, eProposals, Passkey) to streamline processes. • Adheres strictly to all standards, policies, and procedures governing event management and ensures compliance throughout the event planning process. • Conducts pre- and post-event meetings with convention services to review and communicate group needs and feedback, ensuring seamless event execution.