Event Manager

As an Event Manager at WorldStrides, you will serve as the first point of contact for customers, playing a crucial role in the planning and execution of various educational travel programs. It is crucial to address any client concerns or issues immediately during the event, prioritizing the health and safety of all participants and implementing emergency management plans as necessary. Post-event, you will be responsible for reconciling invoices and following up on any client issues. Responsibilities • Grow the Cook Around The World & Sing The World Programs through follow up on referrals/leads and former contacts , • Assist in what programs itineraries and inclusions look like , • Responsible for all pre-program arrangements including client care, negotiating and signing quotes and contracts, identifying pricing, responding to client requests for information, sending out invoices , • Organize all aspects of the event itinerary , • Coordinate motor coach arrangements and hotel arrangements including submission of rooming lists and itineraries , • Responsible for overall event management during the events, including being on-site, liaising with suppliers, and overseeing event staff to ensure all components run on schedule , • Take immediate action to resolve any client concerns or issues while at the event , • Ensure the priority of health and safety of all participants, including implementation of emergency management/crisis plan if required , • Post-event, responsible for reconciliation of invoices (vendor and client) and follow up on any client issues , • Provide assessment on any event components and recommend/implement any process or program improvements on an ongoing basis , • Represent World Class Vacations in a professional and ethical manner at all times , • Promptly respond to customer emails and voicemails to address their concerns , • Assist in answering phones daily during office hours (currently 9 AM - 5 PM, Monday to Friday) , • Adhere to personal and departmental performance goals , • Support WorldStrides objectives when working with both internal and external customers by following current processes and procedures. Requirements • Must have Sales Experience and Organizational Skills , • Strong communication skills to handle group leaders and customer phone calls , • Must be willing to travel and manage events , • Experience managing the Cook Around The World Event and Beyond Backstage Broadway and Refresh (Universal Event) , • Ability to assist in acquiring lower airfares for Core High School groups