Event Manager

Description: Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. General Duties & Responsibilities • Field & respond to guest inquires within a 24 hour time frame through email & phone call(s) • Develop & manage new Business and Client outreach program including Hotels, Convention Breaus, Offices and attending networking events • Maintain department filing system within Tripleseat to ensure efficiency and organization • Investigate, evaluate, and pitch new event opportunities while fostering business development goals • Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets • Understand the competitive market place and implement approaches to ensure the venue stays ahead in the local market • Act as liaison with Marketing team to create and drive marketing iniciatives & activations • Arrange site visits and attend walk-thrus with Client(s) • Follow department and company procedures to ensure confirmed events are communicated to appropriate internal team members • Maintain and constantly update event information in catering software program to generate BEO's • Create detailed Proposals, Contracts, BEOs and Run of Show for clients and internal communication • Customize menus and floor plans for clients, provide print menus for clients • Facilitate event deposits and reconciliation of all events • Prepares and submits weekly reports included but not limited to: Outreach & Forcasting • Conduct Weekly BEO Meetings with culinary and management team(s) • Help manage the team to problem solve, lend support and drive sales goals together • Coordinate with outside vendors to provide event enhancements such as décor, florals, balloons, tables, chairs, linens, photography and more • Greet & be available as an onsite point of contact when necessary • Do final checks at the day of the event (e.g. tables & setup) to ensure everything meets standards • Available to work weekends, nights, and holidays as the business dictates • Assist with off-site Events and Catering needs where necessary • Ensures excellence in guest satisfaction through commitment to a hands-on, lead by example management style, follow up with guest post event survey Requirements: Knowledge & Skills • Stellar time management, prioritization, and organization skills • Able to communicate in a friendly and professional manner with all customers, team members and management • Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners • Strong problem-solving skills with the ability to offer creative solutions • Ability to work independently and proactively in a fast-paced environment • Demonstrate a passion to exceed customers expectations • Proficient in Microsoft Office tools (Outlook, Word, Excel, and PowerPoint)