Event Manager

About the position Responsibilities • Grow the Cook Around The World & Sing The World Programs through follow up on referrals/leads and former contacts • Assist in what programs itineraries and inclusions look like • Responsible for all pre-program arrangements including client care, negotiating and signing quotes and contracts, identifying pricing, responding to client requests for information, sending out invoices • Organize all aspects of the event itinerary • Coordinate motor coach arrangements and hotel arrangements including submission of rooming lists and itineraries • Responsible for overall event management during the events, including being on-site, liaising with suppliers, and overseeing WCV event staff to ensure all components run on schedule • Take immediate action to resolve any client concerns or issues while at the event • Ensure the priority of health and safety of all participants, including implementation of emergency management/crisis plan if required • Post-event, responsible for reconciliation of invoices (vendor and client) and follow up on any client issues • Provide assessment on any event components and recommend/implement any process or program improvements on an ongoing basis • Represent World Class Vacations in a professional and ethical manner at all times • Promptly respond to customer emails and voicemails to address their concerns • Assist in answering phones daily during office hours (currently 9 AM - 5 PM, Monday to Friday) • Adhere to personal and departmental performance goals • Support WorldStrides objectives when working with both internal and external customers by following current processes and procedures. Requirements • Must have Sales Experience and Organizational Skills • Strong communication skills to handle group leaders and customer phone calls • Willingness to travel and manage events Benefits • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Employee discount • Flexible schedule • Excellent medical, dental, and vision coverage • Life, accidental death and dismemberment, accident, critical illness, and disability insurance • FSA healthcare, FSA dependent care, HAS with employer contribution • Generous 401k match • 10 paid floating corporate holidays • 1 paid volunteer day • 25 PTO days to start - accrue up to 28 over 3 years • 4 mental health days • 5 bereavement days • Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually • Opportunities for paid and discounted travel • Flexible work schedule providing on-site, remote, and virtual office opportunities • Encouraged participation in Employee Resource Groups and Diversity, Equity, & Inclusion council • Fitness Center and café onsite at select locations • Paid Parental, Caregiver, and Disability leave • Team Member Discount Program