Event Manager| Full-Time | Rupp Arena

The heart of any thriving community is its downtown-and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America. The 20,000-seat arena, affectionately referred to by some as the Cathedral of College Basketball is home to the National Champion University of Kentucky men's basketball program and has played host to some of the most talented and award-winning musicians/artists in the world including U2, Paul McCartney, Elton John, Justin Timberlake, Kenny Chesney, Taylor Swift, and many others. Create Event Plans/Documents and distribute to departments with complete event information.Plan, direct and evaluate the work of various departments in coordination with event processes.Function as a liaison between users of the facility and the facility staff.Coordinate communication between building staff and show staff during load in and load out.Create and distribute detailed data sheets prior to every event.Provide leadership and guidance for event personnel from advance to closing and settlement of event.Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.Manages events in facility, maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests, concerns and issues during the event to ensure resolution.Assist in the preparation of building to meet the requirements of upcoming events/shows.Advise lessees on services available from independent contractors for eventsInvestigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.Review emergency planning procedures with all event staff for each event.Verify that event spaces have been set accurately to client specifications while staying within fire code and building policies. Attend and participate in weekly Operation Meetings.Communicate clearly and concisely in the English language, both orally and in writingWork a flexible schedule, including long nights, early mornings, weekends & holidays as needed.Maintain and manage event related information in event management software, Momentus.Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles.Recommend and evaluate required event staffing levels for various support departments.Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.Review emergency planning procedures with all event staff for each event.Serve as the Manager on Duty as assigned and respond to any emergencies.Other duties and responsibilities as assigned.Qualifications3-5 years of related work experience.Experience in event management in a stadium, arena, convention center or public assembly facility setting preferred.Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.Strong oral and written communication skills.Knowledge of crowd management and control techniques.Knowledge of customer service practices.Knowledge of principles of supervision, scheduling, and training employees.Work independently exercising judgment and initiative with minimal supervision.Maintain an effective working relationship with employees and others encountered through the course of employment.Excellent organizational, planning, and interpersonal skills.Ability to prioritize multiple projects.Ability to demonstrate problem-solving and communication skills.Organize and prioritize work to meet deadlines.Work effectively under pressure and/or stringent schedule and produce accurate results.Remain flexible and adjust to situations as they occur.Follow oral and written instructions and communicate effectively with others in both oral and written form.Operate standard office equipment and personal computer using MS Windows, MS Excel, MS Outlook, MS Word.Ability to occasionally lift and/or move up to 50 pounds; perform climbing, lifting, carrying, pushing, pulling and stooping. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity.

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