Event Manager| Greenville SC Convention Center

We focus on... building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners. • Must be extremely organized and have excellent time management skills • Provide leadership and guidance for facility personnel • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives • Communicate clearly and concisely in the English language, both orally and in writing • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed • Complete all duties with a customer service focus through teamwork & dedication to the Greenville Convention Center’s principles • Assist in the preparation of building to meet the requirements of upcoming events/shows • Assist with the completion of pre-show event financial estimates • Assist with the completion of post-show event settlements • Advise lessees on services available from independent contractors for events • Recruit, train, and supervise event & security staff • Create work schedules for event & security staff, delegate assignments, and review performance/results • Function as a liaison between users of the facility and the facility staff • Recommend and evaluate required event staffing levels for security and guest service needs • Coordinate communication between building staff and show staff during load in and load out • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction • Communicate with municipal officials, including police, fire and medical services, event staff before and during events • Review emergency planning procedures with all event staff for each event • Create and distribute detailed data sheets prior to every event • Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed • Serve as Manager on Duty as scheduled The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.