Event Manager - Meetings & Social Groups

Position Overview Essential Duties & Responsibilities: Single point of contact, Client/Guest liaison to Hotel Operations, ISD Operations, Sales, and Culinary Operations, facilitating all experiential aspects of Corporate, Trade Show, and Social Hospitality Events for 10 -250 guests.Converting, contracting, and facilitating social/celebrations related leads for group room block bookings of 10-50 rooms on peak.Converting, contracting, and facilitating space-only functions within the Hotel Tower and/or our unique venues.Conduct site visits for prospective and definite clients.Selling, booking, and executing corporate, social, and trade show affiliated Hospitality Suite events.Guide guests through menu planning and space setups for non-suite events in unique spaces including Prestige, Venezia, Stella Studio, Barney’s NY, and The Stadium.Create and maintains Social/Celebrations master accounts, affiliate masters, rates, and room block in LMS and Passkey.Plan and execute in-house functions in conjunction with PR, Marketing, Sales, Executive/Corporate Office for events taking place in the hotel suites or unique event venues.Create, develops, and executes creative themes for social functions using innovative concepts, décor, and services to enhance the event experience.Coordinate VIP guest transportation, in-house experiences, and in-suite amenities.Maintain a presence on the floor to ensure that clients receive the highest quality experience.Support Hospitality operations by organizing, filing, billing, invoicing, voiding, auditing, posting adjustments and/or corrections for all hospitality related orders and event checks.Distribute/communicate information for upcoming events to relevant property stakeholders and supporting operational departments.Update and maintains lead status for accurate conversion tracking.Maintains changes, cancellations, or additions to Hospitality Event Orders (HEO’s) and communication to operations for revisions to orders.Promote completion of and achieve 80% satisfaction on the Hospitality Event SurveyAppropriately and responsibly utilize comp empowerment to promote exceptional guest/client experiences and facilitate timely recovery in the event of service shortfalls.Oversee event planning activities to ensure standards are met/exceeded and ensure that operating departments can maximize profitability and effectively control costs (payroll, food costs, beverage costs, operating expenses).Builds strong professional relationships with all operational departments.Promote guest/client loyalty by building strong and lasting relationships with new and repeat customers.Promotes teamwork, mutual respect, and a culture of continuous improvement.Safety is an essential function of this job.Consistent and regular attendance is an essential function of this job.Performs other related duties as assigned. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. 21 years of ageProof of authorization/eligibility to work in the United StatesHigh school diploma or equivalentMust be able to obtain and maintain an Alcohol Awareness Card and any certification or license, as required by law or policy.5 years of experience in a supervisory or managerial role within the hospitality industry required; with preference in hotel operations highly preferred.1 year of experience coordinating with multiple hospitality departments, such as Culinary, Food & Beverage Management, or Catering/Convention Services, requiredWorking knowledge of MICE industryWorking knowledge of Microsoft Office, LMS, EBMS, Micros, and Meeting MatrixMust be able to give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectivesMust maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.Must be able to address stressful situations with clients and guests with dignity and the utmost tact and politenessStrong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experienceMust be able to work varied shifts, including nights, weekends, and holidays