Event Manager | Richard M. Borchard Regional Fairgrounds

Job expires 9/30/2024 • Advance, plan, service, and supervise all events • Plan, direct and evaluate the work of subordinates • Provide leadership and guidance for event personnel • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives • Communicate clearly and concisely in the English language, both orally and in writing • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials • Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles • Assist in the preparation of building to meet the requirements of upcoming events/shows • Assist with the completion of pre-show event financial estimates • Assist with the completion of post-show event settlements • Advise lessees on services available from independent contractors for events • Recruit, train, and supervise event & security staff • Provide or coordinate staff training, work with employees to correct deficiencies; implement discipline and termination procedures • Create work schedules for event & security staff, delegate assignments, and review performance/results • Function as a liaison between users of the facility and the facility staff • Recommend and evaluate required event staffing levels • Coordinate communication between building staff and show staff during load in and load out • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction • Maintain equipment (radios, metal detection wands, etc.) Reports any alcohol service or compliance issues to Director of Food & Beverage immediately • Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed • Serve as Manager on Duty as scheduled • Other duties and responsibilities as assigned • Three to five years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting highly desirable • Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field. • Skills in planning and coordinating work schedules • Able to manage time wisely • Ability to work effectively in a service-oriented environment • Establish and maintain effective working relationships with tenants, other employees, and members of the public • Coordinate and satisfy the requirements for multiple events occurring simultaneously • Laws and regulations pertaining to public assembly facilities security • Knowledge of fire and safety regulations • Knowledge of Microsoft Office, Word, Excel, and PowerPoint • Knowledge of operational characteristics of events • Able to perceive the needs of facility tenants • Ability to identify the needs of users of the facility • Knowledge of crowd management and control technique • Move about the facility all day if need be • Ability to stand and walk for long periods of time • Identify potential problems and make necessary plans for corrective action • Knowledge of fire and public safety regulations • Knowledge of A/V equipment and electronic systems in public assembly facilities • Experience with budget preparation and control • Familiarity with terminology used in entertainment/convention/public assembly settings • Demonstrate supervisory and leadership skills • Knowledge of customer service practices • Knowledge of principles of supervision, scheduling, and training employees • Demonstrated familiarity with facility use contracts • Experience with AutoCAD is preferred but not required At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.