Event Manager| Rupp Arena

The Event Manager reports to the Director of Events and will oversee assigned Events in the Central Bank Convention Center, Lexington Opera House and Rupp Arena. • Plan, direct and evaluate the work of various departments in coordination with event processes.Function as a liaison between users of the facility and the facility staffCoordinate communication between building staff and show staff during load in and load outCreate and distribute detailed data sheets prior to every eventProvide leadership and guidance for event personnel from advance to closing and settlement of event.Establish and maintain effective working relationships with lessees / clients, co-workers, part-time staff, contractors, patrons / public and municipal officials • Manages events in facility, maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests, concerns and issues during the event to ensure resolution.Assist in the preparation of building to meet the requirements of upcoming events / showsAdvise lessees on services available from independent contractors for eventsInvestigate and resolve event-related complaints in a professional manner ensuring customer satisfactionCommunicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothlyReview emergency planning procedures with all event staff for each eventVerify that event spaces have been set accurately to client specifications while staying within fire code and building policies. • Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles • Recommend and evaluate required event staffing levels for various support departments • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly • Review emergency planning procedures with all event staff for each event • Serve as the Manager on Duty as assigned and respond to any emergencies. • Ability to prioritize multiple projects. • Ability to demonstrate problem-solving and communication skills.