Event Manager | Tsongas Center at UMass Lowell

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The Venue Management division of Oak View Group has an exciting opening for an Event Manager on the campus of UMass Lowell (UML) for the Tsongas Center, a 7,000 seat multi-purpose arena. Responsibilities • Advance, plan, service, and supervise all events • Plan, direct and evaluate the work of subordinates • Provide leadership and guidance for event personnel • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives • Communicate clearly and concisely in the English language, both orally and in writing • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed • Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles • Assist in the preparation of building to meet the requirements of upcoming events/shows • Assist with the completion of pre-show event financial estimates • Prepare and complete the post-show event settlements • Advise lessees on services available from independent contractors for events • Recruit, train, and supervise event & security staff • Create work schedules for event & security staff, delegate assignments, and review performance/results • Function as a liaison between users of the facility and the facility staff • Recommend and evaluate required event staffing levels • Coordinate communication between building staff and show staff during load in and load out • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction • Maintain equipment (radios, metal detection wands, etc.) Qualifications • Three to five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting • Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field • Strong oral and written communication skills • Strong computer skills in Microsoft Office applications, word processing, and Internet • Possession of, or ability to obtain, a valid drivers’ license • Knowledge of operational characteristics of events • Ability to identify the needs of users of the facility • Abilty to learn and work with union stagehands to provide service for events within contract guidelines • Knowledge of crowd management and control techniques • Knowledge of customer service practices • Knowledge of principles of supervision, scheduling, and training employees • Demonstrated familiarity with facility use contracts • Knowledge of fire and public safety regulations • Knowledge of A/V equipment and electronic systems in public assembly facilities • Experience with budget preparation and control • Familiarity with terminology used in entertainment/convention/public assembly settings • Experience with AutoCAD is preferred but not required Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.