• Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other associates. • Responds to and handles guest problems and complaints. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
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