Event Operations & Client Services Coordinator

Event Operations & Client Services Coordinator

Location: Columbus, OH

Schedule: Full-Time (Tuesday–Friday, weekend event work required with occasional overnight/interstate travel)

About RacePenguin

RacePenguin is Ohio’s largest race timing and event operations company, supporting over 200 running, cycling, track & field, and cross-country events each year across the United States. Our portfolio ranges from neighborhood 5Ks to major events such as Pelotonia, Cap City Half Marathon, the OSU 4 Miler, and the Air Force Marathon.

Founded in 2013, our mission is to empower events of all sizes—from nonprofit fundraisers to large-scale endurance festivals—by delivering reliable technology, exceptional customer service, and memorable race-day experiences for athletes and race directors alike.

Position Overview

We are seeking a motivated, personable, and relationship-focused Event Operations & Client Services Coordinator to join our fast-paced and growing team. This role blends account management, sales, event coordination, and on-site race production.

It’s an ideal fit for someone who:

Enjoys building and maintaining client relationshipsCommunicates clearly and professionally (written & verbal)Thrives in fast-paced, early-morning environmentsIs comfortable learning new technology and problem-solving in real timeWants to contribute meaningfully to the success and growth of RacePenguin and our largely nonprofit client events

You will support pre-race planning, race-day logistics, client communication, and sponsorship/sales engagement to help deliver smooth, professional, and enjoyable events.

Key Responsibilities

Client Relationships, Sales & Account Management

Serve as a primary point of contact for clients, ensuring their needs are met throughout the event lifecycleParticipate in sales conversations with prospective clients and help articulate RacePenguin’s services and valueCreate and update registration platforms and event webpages on RunSignUp.com and RacePenguin.comProvide high-level customer service to clients, partners, and participantsAssist in sponsorship outreach for RacePenguin-owned events, helping build relationships with local and regional businessesCreate sales proposals, event quotes, and onboarding materials for new clients

Event Coordination & Logistics

Learn and operate race timing technology for running, cycling, cross country, and track & field eventsLead or assist with event-day setup, including timing equipment, sound systems, course signage, and participant check-inDrive company vehicles (vans, pickup trucks, and small trailers) to event locationsCoordinate the planning and execution of RacePenguin-owned events, including:

Permitting and coordination with local government agenciesSponsorship acquisitionVolunteer recruitment and organizationVendor acquisition and coordination

Office Operations & Support

Assist with office inventory, equipment preparation, and organizationPerform basic upkeep to maintain a clean, efficient workspaceCollaborate with internal teams to ensure event materials, technology, and logistics align with client expectations

Required Skills & Strengths

Strong interpersonal and relationship-building skillsProblem-solving mindset, especially in fast-paced situationsOrganizational strength with the ability to manage multiple projects simultaneouslyExcellent communication skills, including clear professional writing and confident verbal communicationExperience with Microsoft Office (Excel & Word) and Google WorkspaceAbility to work collaboratively and lead part-time event staff

Qualifications

Bachelor’s degree or equivalent experience in sports management, business, marketing, event management, hospitality, or related fieldsValid U.S. driver’s license; ability to drive vans, pickup trucks, and small trailersComfortable learning new software, timing systems, and operational workflowsAbility to lift 50+ lbs and work early mornings and weekendsAbility to work under pressure and adapt to changing environments

Compensation & Benefits

Salary: $45,000–$55,000Benefits: Health insurance, paid time off, retirement plan optionsPerks:

Employee discount at Fleet Feet Sports ColumbusParticipation in staff appreciation eventsGrowth opportunities

Apply Today

Join a relationship-driven, fast-growing company that brings races to life across Ohio and beyond. Help our clients grow, engage their communities, and create unforgettable race-day experiences.

Please submit a Cover Letter & Resume for consideration to [email protected]