Location: Manhattan, NY Contract: 9 Months Pay rate: $30- $34/hr Provide strategic input and recommendations to business group on event development. Meet and greet each client daily, provide personalized high touch customer service • Manage reception desk essential functions, answering telephone calls, managing emails in personal inbox/shared inbox, greeting and escorting clients to room • Supporting C-suite executive meetings with the highest level of conduct involving a combination of professionalism, organization, and effective communication • Handle day to day challenges clients present while driving towards a solution • Maintain a professional, flexible, “can-do” level of service • Join planner on pre and post con calls, aiding data entry • Check rooms making sure catering, audio visual and room sets match BEO • Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports • Manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience • Firm understanding of the business guidelines for allocating space.
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