Event Planner/Receptionist

A global financial services company is seeking an Event Planner/Receptionist for their office in Midtown Manhattan on a long-term temporary basis. Hours of operation are 7AM – 6PM, in which the schedule may run an 8 hours shift between 7AM – 7PM for desk coverage for events taking place • Detailing and planning boardroom and auditorium meetings, working closely with porters, audio visual and catering teams. Meet and greet each client daily, provide personalized high touch customer service • Manage reception desk essential functions; answering telephone calls, managing emails in personal inbox/shared inbox, greeting and escorting clients to room • Supporting C-suite executive meetings with the highest level of conduct involving a combination of professionalism, organization, and effective communication • Handle day to day challenges clients present while driving towards a solution • Maintain a professional, flexible, “can-do” level of service • Join planner on pre and post con calls, aiding data entry • Check rooms making sure catering, audio visual and room sets match BEO • Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports • Manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience • Firm understanding of the business guidelines for allocating space. Manage space issues, escalate unresolved issues to lead planner or manager • Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options