About the Role "> The ideal candidate will have experience in large-scale convention center events and be able to provide leadership and guidance to event personnel. Responsibilities • Serves as a resource for event managers and is subject matter expert for all event execution, training, and support • Supervises staff and oversees operational support for large-scale events • Leads department meetings and trainings • Assists in developing goals, objectives, policies, and priorities for event programs • Plans, services, and supervises all assigned events • Provides leadership and guidance for event personnel • Analyzes challenges and implements solutions to support organizational objectives • Communicates clearly and concisely with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials • Works flexible schedules, including evenings, mornings, weekends, and holidays as needed • Liaises between users and facility staff • Recommends and evaluates required event staffing levels • Resolves event-related complaints in a professional manner • Coordinates with municipal officials, police, fire, and medical services for security and smooth event execution • Reviews emergency planning procedures with event staff • Covers service needs with food and beverage providers and makes hospitality arrangements • Manages on-duty as scheduled What We Offer • Health, dental, and vision insurance • 401(k) savings plan with matching • Paid time off (vacation days, sick days, and 12 holidays) We are building an organization that serves our fans, community, and partners through world-class entertainment, sports, and events.
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