Cheyenne Mountain Resort, Destination by Hyatt, is a distinguished 4-Star full-service resort located on 25 lush acres in Southern Colorado Springs. Established in 1985, the resort offers guests breathtaking mountain views and an array of exciting recreational activities, including golf, swimming, and tennis, making it a unique destination for travelers seeking both relaxation and adventure. As part of the globally respected Hyatt brand, the resort prides itself on delivering unmatched service and creating memorable experiences for every guest. Hyatt is known for fostering a supportive work environment that encourages career growth, job enrichment, and great rewards for its colleagues. Working with Hyatt means being part of a team that values empathy, wellbeing, respect, integrity, experimentation, and inclusion, which are core to the company’s mission of caring for people so they can be their best.
The role available at Cheyenne Mountain Resort is for an Event Planning Manager (EPM). This full-time position offers a competitive salary starting at $63,000 per year, commensurate with experience. The Event Planning Manager will be instrumental in planning and coordinating all group activities and events at the resort, ensuring a seamless and high-quality experience for clients throughout every stage of their event. Serving as the primary liaison between clients and resort staff, the EPM is responsible for proactively anticipating and meeting client needs, ensuring that all expectations are exceeded. This role demands excellent communication skills, attention to detail, and the ability to work in a fast-paced, dynamic environment.
The Event Planning Manager will manage critical tasks such as establishing positive relationships with clients through reliable and timely communication, ensuring all event details align with client needs and hotel standards, and coordinating between multiple departments including food and beverage, audio-visual services, and recreation. The EPM will also handle client satisfaction surveys, respond promptly to client feedback, and work collaboratively with operational teams to ensure all contractual obligations are fulfilled with professionalism and efficiency. Additionally, this position involves conducting pre- and post-event conferences, maintaining organized client files, and leading by example to promote a positive, cooperative workplace climate.
The ideal candidate will hold a bachelor’s degree in hotel management or an equivalent field, possess 1-3 years of event planning or hotel event sales experience, and demonstrate exceptional organizational skills and proficiency in Microsoft Office Suite. The ability to work flexible schedules, including weekends and holidays, and perform some physical activities such as lifting and moving moderate weight is required. With a strong focus on client satisfaction and operational excellence, this role is perfect for individuals who thrive in detail-oriented, fast-moving environments and who are passionate about delivering outstanding service experiences. Cheyenne Mountain Resort offers a comprehensive full-time benefits package, including health insurance, paid time off, growth opportunities, and more, making it an excellent career opportunity within the hospitality industry.
• Bachelor’s degree in hotel management or equivalent
• Minimum of 1-3 years of experience in hotel event sales or event planning
• Strong communication skills, both verbal and written
• Ability to work flexible hours including weekends and holidays
• Ability to lift, carry, push and pull moderate weight
• Highly organized and detail oriented
• Proficiency in Microsoft Office Suite
• Strong customer service orientation
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