Event Planning Manager; On-Site

Position: Event Planning Manager (On-Site) SummaryThe Event Planning Manager's primary focus is servicing Sales bookings. This position acts as the liaison between clients and hotel staff, ensuring a successful event by communicating details to each department and aiding the banquet team where needed. Responsibilities include administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers are the on-site contacts responsible for the smooth execution of all events.The hotelsThompson hotels welcome guests with intuitive service and tailored experiences that enhance personal travel journeys. Thompson Austin offers 212 luxury guestrooms and suites plus 17 residences, a 10,000 square foot wellness center, 3 restaurants open to the public, an expansive pool deck with private cabanas, and over 10,000 square feet of flexible and traditional event space. The tommie Austin property is built for travelers seeking a vibrant, artful experience with hospitality that combines warmth and authentic service. Both hotels are anchored on the ground floor by dining concepts and mixed-use developments with additional spaces and amenities.Benefits & PerksWe offer a comprehensive rewards package including health and welfare plans, a 401(k) plan, a College Saving Plan, and the Employee Stock Purchase Plan. Additional benefits include paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary room nights at Hyatt locations, free colleague meals during shifts, wellbeing and educational assistance, and more.QualificationsA true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills.A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred.Promptly answer telephones and greet guests with a positive demeanor, even during busy times.Produce quotes and written confirmations for clients and staff in the form of banquet event orders and group resumes.Share knowledge of services and amenities to help guests feel at home.Meet with clients to work out the details of functions; escort clients through the property and highlight features.Collaborate with team members to communicate needs to staff and management to meet guest needs.Take initiative to resolve guest complaints and build loyalty.Work with vendors as needed and adhere to internal event budgets.Follow hotel booking guidelines, client outreach policies, procedures, and service manuals.Review and coordinate with Banquet Chef on creative menus and new product ideas.Proficiency in general computer knowledge.Extremely detail-oriented, organized, and able to handle a fast-paced environment.Prefer two years of hotel experience or completion of an Event Management trainee program.Equal Employment OpportunityAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.#J-18808-Ljbffr