PRA is the market-leading business event management firm, delivering unique experiences that move hearts, minds and businesses forward. Blending Passion, Reach and Authenticity, PRA works collaboratively with clients to craft creative, multi-sensory attendee journeys to leave a lasting impression. Primary Responsibilities • Responsible for the logistical management and operational execution of client events and programs • Serves as the primary contact for the client during the pre-planning and operation of the client's program post-sale and ensures the expectations of the client are exceeded to promote client satisfaction and account retention • Meets with Sales team to go through details of a client's program and serves as primary client contact once event has been contracted • Manages program changes during pre-planning and on-site, negotiating and up-selling • Responsible for managing the expected gross margin for the event once contracted • Orders, confirms and re-confirms all suppliers, develops relationships with supplier/partners, negotiates and contracts terms-of-service and price including, but not limited to service expectation levels, guarantees, cancellation, billing information, directions, etc. • Ensures deposits for program have been received as contracted and billing is completed • Determines Field Staff work assignments, based on program schedule and staffing needs • Prepares and distributes trip sheets and any other relevant program information and direction for Field Staff • Participates in recruiting and training Field Staff • Coordinates and processes all Field Staff paperwork involving compensation including timesheets, expense reports, and pay rate change forms • Maintains inventory of field staff uniforms and materials and coordinates purchases of additional uniforms and equipment as required • Completion of all program production paperwork, such as trip sheets, check requests, service agreements, invoicing, job costing, expense reports, etc. • Assists Experience Designers with program development according to specifications of client • Manages cost preparation, program summaries, deposit invoices, service agreements, and related correspondence • Responsible for forwarding any necessary program information to hotel and venue representatives to ensure seamless coordination with venue operations • Conducts pre-con meetings with client/hotel to review all details of the program as confirmed • Keeps Regional and Global Sales Managers fully informed of all opportunities and program changes and takes prompt corrective action where necessary to ensure successful delivery of client objectives
Create an account to see the full posting, access our search engine, and more.