Event Security Planning Lead

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. • Works closely with clients in obtaining feedback for employee reviews • Act as Project Manager, ensuring all employees are meeting deadlines and goals, meeting with them on a regular basis to track progress and assist/escalate when needed • Anticipate, identify and evaluate emerging risks and/or upcoming internal and external events that may impact the people, assets and reputation of the client • Conduct resource, capacity planning, financial forecasting, modeling, and other supporting documentation to assess and recommend for client consideration, collaborating directly with account manager and client on all aspects • Review event security plans (including staffing and deployment) based on requirements with a view of minimizing threat, managing vulnerability and mitigating risk to the business Is up to date and aware of all clauses on SOW drafted between Account Manager and Client Manager to ensure all deliverables are met • Establish and oversee a Service Level Management function through preparation and client presentation of monthly service reviews, quarterly business reviews and formalized SLA reporting (with underpinning KPI’s and Operational Metrics) and review at established intervals • Report security incidents immediately in a concise and appropriate manner • Conduct Service Level Review meetings with the Client on a regular cadence • Monitor adherence to established SLA’s, SLO’s and KPI’s and operational metrics • Baseline, recommend and negotiate changes when appropriate to underpin the SOW and optimize the Security Events service deliverables and overall customer experience • Other duties as assigned by leadership What You Will Need To Succeed • Bachelor’s degree or equivalent knowledge and experience • 5+ years of experience in event planning, event security management or a similar level of responsibility in the security industry • 2+ years of experience in an operations management, customer service management, program management, or similar/relevant role is required • Excellent organizational skills while working on several projects at once • Excellent oral and written communication skills with strong attention to detail and quality (effective in both 1:1 and large group situations) • Action oriented with a passion for getting things done efficiently and effectively, with ability to interact and influence at various professional levels across diverse cultures • Ability to maintain professional composure when dealing with unusual and stressful circumstances • Excellent IT skills including the ability to use Microsoft Office and Google programs confidently. USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work.