Event Services Associate

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. This position will assist the Event Services Department in all aspects of events at the Arvest Convention Center. Responsibilities • Monitor early morning load-ins, events, and late night load-outs in the facility, maintaining close contact with clients and venue staff to ensure successful events; follow up on all client requests, concerns, and issues during the event to ensure resolution • Verify that event spaces have been set accurately to client specifications • Assist with preparation of event materials throughout the planning and execution of major events such as Exhibitor Services storefronts, staffing and reports, digital and directional signage, and post event surveys • Research, review and recommend equipment, materials and supplies required to make an event successful. Make immediate decisions and communicate with all users of the facility in an emergency Resolve problems in a timely manner; analyze and gather information and identify alternative solutions quickly and effectively • Attend team and client meetings as necessary; develop and maintain a harmonious working relationship with all clients, external vendors, third party contractors, internal departments, and other stakeholders of events • Contribute to the success of department goals • Maintain a professional image, generate positive public relations, and provide excellent customer service to clients, guests, and staff working in the facility • Provide support to Event Managers and their assigned events as needed; perform other duties as assigned by the Senior Event Manager - ACC Qualifications Minimum Education/Experience • High school or GED certificate graduate required • In progress or completed associate or bachelor’s degree from an accredited college or university, in theatre, production, events, hospitality, or a related field preferred but not required • Experience in event coordination or equivalent combination of education and student activities experience is preferred • Customer service experience preferred Qualifications/Skills • Strong verbal and written communication skills • Proficiency in Microsoft Office programs (Microsoft Word and Excel) and willingness to learn new software • Ability to work well in a team-oriented, fast-paced, event-driven environment • Perform light lifting and carrying at times • Extremely organized and detail-oriented, quick learner and great time management skills • Be licensed and insured to operate a motor vehicle in the State of Oklahoma • Work extended and/or irregular hours at Arvest Convention center events including nights and weekends Oak View Group is committed to equal employment opportunity.