Event Services Branch Manager

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. Allied Universal® Event Services, an Allied Universal® Company, is hiring a Branch Manager. Responsibilities • Ensure proper branch monitoring and adherence to required Key Performance Indicators (KPIs): Branch performance in the key areas of (1) Revenue $, (2) Gross Profit Margin %, (3) Indirect Costs %$, (4) EBITDA %$, and (5) Collections • In partnership with Branch Manager and Recruiting Team, ensure proper staffing levels of qualified, competent, and professional staff designated accounts • Ensure scheduling practices and procedures are being adhered to in order to ensure client orders are fulfilled in a timely fashion • Act as client liaison point of contact for key assigned accounts within the area of responsibility through effective client relationships pertinent to the operational and fiscal success of the branch • Conduct routine compliance assessments of branch and accounts, including branch/ account management, administration, licensing, and supervision as well as client satisfaction and makes recommendations on any necessary course corrections to improve the overall performance of the branch • Conduct regular operational meetings with designated account managers and associated pertinent staff on key success topics for the market • Ensure policies and procedures are being properly disseminated and followed at all pertinent levels; coordinate and align Allied Universal existing policy into the unique event-based industry standards of which AUES is engaged within • Act as an ambassador and liaison between AUES and major current and future clients; visibility at major events is critical to oversight role • Maintain constant communication with Senior Leadership team regarding client issues or concerns, leadership performance issues, client complaints, budgetary/ fiscal issues, or other important facts related to the branch and any of the accounts in the specified area • Assist with the ongoing development and modification of a detailed Operations Guide in conjunction with the other departmental function heads • Foster positive relationships with labor partners, as well as group labor and military, with the end goal of developing and maintaining a reliable network of skilled and trained labor resources in the region • Approve invoices submitted by management staff • Promote Allied Universal Event Services’ Grooming and Appearance Policy and Uniform Standards • Routinely require and review, for day-to-day field operations and consistent delivery of service, all Critical Basic Tasks (CBTs), including but not limited to: Event Box, DES Sheet, Deployment Sheets, Post Orders, etc. and is turned in, along with the event file, to the Office Manager • Oversee all field operations programs and events • Ensure ongoing training is completed per company standards and applicable laws • Handle and resolve client, employee, and customer complaints