Event Services Director of Operations

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. • Ensure proper branch monitoring and adherence to required Key Performance Indicators (KPIs): Branch performance in the key areas of (1) Revenue $, (2) Gross Profit Margin %, (3) Indirect Costs %$, (4) EBITDA %$, and (5) Collections • In partnership with Branch Manager and Recruiting Team, ensure proper staffing levels of qualified, competent, and professional staff designated accounts • Ensure scheduling practices and procedures are being adhered to in order to ensure client orders are fulfilled in a timely fashion • Act as client liaison point of contact for key assigned accounts within the area of responsibility through effective client relationships pertinent to the operational and fiscal success of the branch • Conduct routine compliance assessments of branch and accounts, including branch/ account management, administration, licensing, and supervision as well as client satisfaction and makes recommendations on any necessary course corrections to improve the overall performance of the branch • Conduct regular operational meetings with designated account managers and associated pertinent staff on key success topics for the market • Ensure policies and procedures are being properly disseminated and followed at all pertinent levels; coordinate and align Allied Universal existing policy into the unique event-based industry standards of which AUES is engaged within • Act as an ambassador and liaison between AUES and major current and future clients; visibility at major events is critical to oversight role • Maintain constant communication with Senior Leadership team regarding client issues or concerns, leadership performance issues, client complaints, budgetary/ fiscal issues, or other important facts related to the branch and any of the accounts in the specified area • Assist with the ongoing development and modification of a detailed Operations Guide in conjunction with the other departmental function heads • Foster positive relationships with labor partners, as well as group labor and military, with the end goal of developing and maintaining a reliable network of skilled and trained labor resources in the region • Approve invoices submitted by management staff • Promote Allied Universal Event Services’ Grooming and Appearance Policy and Uniform Standards • Routinely require and review, for day-to-day field operations and consistent delivery of service, all Critical Basic Tasks (CBTs), including but not limited to: Event Box, DES Sheet, Deployment Sheets, Post Orders, etc. Allied Universal® is an Equal Opportunity Employer. If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.