Event Services Manager

Job Summary This dynamic role involves managing event logistics, and ensuring exceptional guest experiences. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent organizational and communication skills, and possess a passion for creating memorable events that align with our brand standards. As an Event Services Manager, you will play a pivotal role in elevating our event offerings through strategic planning, innovative marketing, and outstanding customer service. Serve as the primary point of contact for group business after the contract is signed, guiding clients through all event details from planning to execution Lead the pre-event planning process, including timelines, room block management, event setups, food and beverage selections, and special requests Prepare and manage Banquet Event Orders (BEOs) with accuracy and strong attention to detail Communicate all event details clearly and consistently with internal departments, including banquets, culinary, front office, housekeeping, and audiovisual Oversee on-site event execution, ensuring service standards are met while proactively addressing last-minute changes or challenges Manage client expectations while delivering a high-touch, hospitality-driven experience throughout the event lifecycle Monitor and manage event revenue, including food and beverage minimums, upselling opportunities, and billing accuracy Partner closely with the sales team to ensure a seamless handoff and support future business opportunities Conduct post-event follow-up to ensure client satisfaction and identify opportunities for repeat business Anticipate client needs and provide thoughtful, proactive solutions to enhance the overall experience Support local social catering inquiries as assigned, including site tours, developing proposals, and managing event planning through completion

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