Event Services Manager

Job Summary

We are seeking an energetic and detail-oriented Event Services Manager to lead the planning, coordination, and execution of a diverse range of events. This dynamic role involves managing event logistics, and ensuring exceptional guest experiences. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent organizational and communication skills, and possess a passion for creating memorable events that align with our brand standards. As an Event Services Manager, you will play a pivotal role in elevating our event offerings through strategic planning, innovative marketing, and outstanding customer service.

Primary responsibilities include:

Serve as the primary point of contact for group business after the contract is signed, guiding clients through all event details from planning to execution
Lead the pre-event planning process, including timelines, room block management, event setups, food and beverage selections, and special requests
Prepare and manage Banquet Event Orders (BEOs) with accuracy and strong attention to detail
Communicate all event details clearly and consistently with internal departments, including banquets, culinary, front office, housekeeping, and audiovisual
Oversee on-site event execution, ensuring service standards are met while proactively addressing last-minute changes or challenges
Manage client expectations while delivering a high-touch, hospitality-driven experience throughout the event lifecycle
Monitor and manage event revenue, including food and beverage minimums, upselling opportunities, and billing accuracy
Partner closely with the sales team to ensure a seamless handoff and support future business opportunities
Conduct post-event follow-up to ensure client satisfaction and identify opportunities for repeat business
Anticipate client needs and provide thoughtful, proactive solutions to enhance the overall experience
Support local social catering inquiries as assigned, including site tours, developing proposals, and managing event planning through completion

Requirements

Proven experience in event management, hospitality, banquet operations, or related fields such as restaurant or hotel experience
Excellent organizational skills with the ability to manage multiple events simultaneously while adhering to deadlines
Exceptional communication skills for liaising with clients, vendors, staff, and guests effectively
Great attitude and the motivation to learn

Join us as an Event Services Manager to craft unforgettable experiences that leave lasting impressions! Bring your passion for hospitality and your expertise in event planning to a vibrant team dedicated to excellence. We value proactive leaders who thrive on creating seamless events that delight guests while driving business success.

Pay: $40,000.00 - $40,001.00 per year

Benefits:

Dental insurance
Health insurance
Health savings account
Vision insurance

Work Location: In person