Event Services Manager

The overall objective and purpose of the Event Services Manager are to coordinate the activities of the conference personnel and room reservations team to make arrangements for group meetings, conferences, and social events. Core Responsibilities Primary areas of responsibility include, but are not limited to the following: Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions.Responsible for the collection of attrition charges owed.Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departmentsEnsure Rewarding Events points are posted following the conclusion of the eventCollaborate with culinary operations to assist in the development, design, and implementation of custom menus.Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments.Facilitate EO and group resume meetingsOrganize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.Function as the on-site contact to client and address challenges or concerns immediatelyPresence required at the start of all functions and to remain on the property until meal service has begunMaximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upsellingAbility to work with vendors to ensure client satisfaction for all groupsGenerate thank you notes and service evaluations for all groups.Greet all clients (in rotation with MOD and other managers for room’s only groups) as they arrive on the day of arrivalCompetently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.Leads with courage - Provides a culture of accountability.Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goalsAdvanced level of written, verbal, and interpersonal communication skills.Ability to prioritize and organize work assignmentsAbility to work well in stressful, high-pressure situationsKnowledge of CI/TY or Delphi, including merging menus, blocking function space, and creating BEO’s.Knowledge of staffing guidelines/requirements to set up, turn, and break down function spaces.Knowledgeable of Top Accounts for the Hotel.Knowledgeable with legal and contractual agreements. The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.