Event Services Manager

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients. Wellness, design, and culture, seamlessly woven into every stay.

Job Overview

The Event Services Manager serves as the primary event planner’s contact on property following turnover, acting as the primary liaison between clients and all hotel departments throughout the pre-event, event, and post-event phases. This role primarily handles complex events, including conferences, meetings, group programs, weddings, milestone social celebrations, and high-level corporate and executive gatherings, and is responsible for ensuring a seamless turnover from sales to service and back to sales.

This position requires a deep understanding of hotel operations—including banquets, catering, A/V, group rooms, and food & beverage—with the ability to lead event logistics across departments for seamless execution. The Event Services Manager brings a proven track record of building strong client and interdepartmental relationships, managing multiple groups and timelines simultaneously, and driving revenue through creative upselling and strategic menu customization.

Duties & Responsibilities

Planning & Coordination

Serve as the primary point of contact for assigned groups following contract execution, managing programs from turnover through post-event phase while ensuring consistent, high-level service throughoutOversee complex, multi-day programs including conferences, executive meetings, and high-volume group businessPrepare all event documentation, including detailed group resumes and Banquet Event Orders (BEOs), and coordinate with Sales, property departments, and the client to ensure accurate and thorough operational communicationCoordinate verbally and in writing with internal and external clients regarding all event details throughout the planning processManage assigned group room blocks and meeting space, ensuring accuracy and inventory alignment with Revenue and Front Office teamsManage multiple large-scale programs and timelines simultaneously with a high degree of accuracy and organizationProactively identify operational challenges associated with assigned programs and work with property staff and clients to solve issues or develop alternative solutions in real time

Event Execution

Lead pre-event and post-event meetings for assigned programs to review and communicate group needs, feedback, and program detailsMaintain a strong on-site presence during program execution, acting as the client’s primary contactManage program flow in real time, resolving issues quickly and professionallyEnsure all events are executed to brand standards and client expectations

Sales & Revenue Management

Recognize and act on opportunities to maximize revenue through upselling, menu customization, and offering enhancements that create outstanding eventsManage client budgets to maximize revenue while meeting client needs and ensuring overall event profitabilityProvide accurate forecasting for group room block pickup and food, beverage, and audio-visual revenue for assigned programsManage the financial administration of assigned programs, including accurate estimates and invoices, timely collection of program deposits, and final bill review with clientsParticipate in client site inspections and assist with the sales process as needed to support conversion and program developmentPartner with Sales, Events, and Revenue leadership to support departmental goals and assist with special projects as assigned

Customer Service & Relationship Management

Build and maintain strong client and interdepartmental relationships, fostering trust and collaboration across all phases of the event lifecycleDeliver a high-tough, luxury service experience across all phases of the programConduct post-event follow0up to strengthen relationships and support repeat businessAct as a trusted advisor to clients, guiding decisions and anticipating needs

Qualifications

Minimum 3-5 years of hotel group and event servicing experience is preferredMust be able to work flexible hours, including weekends and holidays, to meet the demands of a 24-hour operationUnderstanding of hotel operations, banquets, catering, A/V, group rooms, and F&BExperience in customizing menus and creative upselling to maximize revenue and ensure profitabilityFunctional knowledge of Delphi/Salesforce (FDC) and Infor HMS is strongly preferredBachelor’s Degree preferred

Required Skills

High level of computer proficiency with working knowledge of Microsoft Office Suite, Adobe Acrobat, InDesign, Canva, and macOSDemonstrated commitment to exceptional attention to detail and thorough, accurate execution across all aspects of event planning, documentation, and client servicingStrong problem-solving skills with the ability to remain composed, organized, and solutions-focused in a fast-paced, high-pressure environmentAbility to navigate challenging or sensitive guest situations with professionalism, diplomacy, and sound judgmentExceptional organizational and multitasking skills, with the ability to effectively prioritize competing deadlines and client needsConsistently produces highly accurate work, with a strong focus on quality control, completeness, and follow-throughActively contributes as a collaborative and dependable team member, supporting departmental cohesion and operational successMaintains a high standard of quality and service excellence regardless of workload or time constraintsTakes initiative and responds with urgency and professionalism to ensure projects, client requests, and operational needs are delivered on time and to brand standardsProactive and revenue-focused, with an understanding of how service decisions, upselling opportunities, and operational execution directly impact overall event profitabilityNaturally intuitive and client-focused, with the ability to anticipate needs, ask the right questions, and thoughtfully guide clients through planning decisions—often before needs are explicitly statedFriendly, polished, and personable professional who builds trust quickly with clients and internal partners alikeBrings a strong sense of ownership, pride, and professional ambition to each assignment, with a genuine desire to excel, continuously improve, and contribute to the success of a high-achieving events and sales team

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.