Event Services Manager

Serve as the primary point of contact for assigned groups following contract execution, managing programs from turnover through post-event phase while ensuring consistent, high-level service throughoutOversee complex, multi-day programs including conferences, executive meetings, and high-volume group businessPrepare all event documentation, including detailed group resumes and Banquet Event Orders (BEOs), and coordinate with Sales, property departments, and the client to ensure accurate and thorough operational communicationCoordinate verbally and in writing with internal and external clients regarding all event details throughout the planning processManage assigned group room blocks and meeting space, ensuring accuracy and inventory alignment with Revenue and Front Office teamsManage multiple large-scale programs and timelines simultaneously with a high degree of accuracy and organizationProactively identify operational challenges associated with assigned programs and work with property staff and clients to solve issues or develop alternative solutions in real time Recognize and act on opportunities to maximize revenue through upselling, menu customization, and offering enhancements that create outstanding eventsManage client budgets to maximize revenue while meeting client needs and ensuring overall event profitabilityProvide accurate forecasting for group room block pickup and food, beverage, and audio-visual revenue for assigned programsManage the financial administration of assigned programs, including accurate estimates and invoices, timely collection of program deposits, and final bill review with clientsParticipate in client site inspections and assist with the sales process as needed to support conversion and program developmentPartner with Sales, Events, and Revenue leadership to support departmental goals and assist with special projects as assigned Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another. Proper Hospitality is an equal-opportunity employer.