Event Services Manager

The Event Services Manager oversees the comprehensive client and guest experience for non-ticketed corporate, non-profit, social and internal events at the Dr. Phillips Center. Ensure timely & detailed communication, host and engage clients with professionalism and diplomacy, and conduct thorough facility tours for clients and third-party partners to showcase the venue.Oversee the planning and distribution of all event information, production details, and timelines to operation teams within the building. Collaborate in internal meetings to anticipate challenges, review logistics, and ensure flawless event execution.Coordinate closely with external vendors through pre-event planning, on-site execution, and post-event follow-up, navigating the challenges of overlapping shows and complex load-ins/loadouts to ensure seamless operations and minimize the impact on all stakeholders.Submit client invoices and internal finance documentation for all event services and rentals, ensuring accurate coding and timely payments to support departmental operations and revenue success.Serve on-site as primary client liaison, providing leadership to operations teams and vendors throughout event setup, execution, and breakdown. Act as the manager on duty, proactively addressing and resolving all guest needs.Lead post-event debriefs with internal teams to evaluate successes, identify opportunities for improvement, and capture lessons learned for future events.Manage internal events and all related financials with accuracy, fostering strong relationships with internal clients to ensure seamless and successful event execution.Cultivate industry relationships and attend trade shows, networking events and professional meetups to stay informed on trends and best practices in the events industry.Maintain composure under pressure while working effectively with internal and external clients, including high-touch or demanding guests, demonstrating patience, tact, diplomacy and consistently upholding the Dr. Phillips Center standards of excellence.Able to effectively communicate in English in both written and oral forms.Other duties as assigned. Associate’s or Bachelor’s degree in Events, Hospitality, Business Administration, or related field strongly preferred.Minimum of 3-5 years of event management experience.