Event Services Manager

Compensation Type: Hourly Kessler Hotels:

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.
Location:


Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder.

Find floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville’s natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers.
Overview:

The Events Services Manager is responsible for servicing events, including room blocks, social events, weddings, and corporate gatherings. This role is essential in ensuring seamless event execution and maintaining the highest service standards. Operating in a fast-paced luxury environment, the Events Manager acts as the primary liaison between clients and operational departments, ensuring flawless execution and an exceptional guest experience.
Responsibilities:

Serve as the primary point of contact for event clients from the point of contract signing through event completion.
Ensure all details for room blocks, social events, weddings, and corporate events are executed to the highest standards.
Maintain open communication with clients, addressing inquiries and last-minute changes promptly.
Collaborate with hotel departments including guest services, reservations, housekeeping, audio-visual, catering, accounting, and engineering to ensure smooth event execution.
Manage the function book and adjust space allocation to maximize revenue potential.
Work closely with the Food & Beverage team to develop and propose upscale menus tailored to client needs.
Review and revise rooming lists, VIP lists, and event orders as necessary.
Oversee event setups, ensuring all details align with client expectations and hotel standards.
Provide on-site event support, ensuring seamless coordination between departments.
Follow up with clients post-event to solicit feedback and generate repeat business opportunities.
Maintain detailed records within the hotel's sales system, Salesforce/Delphi.
Participate in hotel training programs and contribute to departmental meetings.
Uphold the hotel's reputation as a premier luxury destination by maintaining impeccable service standards.
Qualifications:

Minimum of 2 years of progressive experience in event management within a hotel setting.
Previous experience in a luxury hotel environment preferred.
Bachelor's degree in Hotel Management, Event Management, or a related field is a plus.
Certified Meeting Professional (CMP) certification is a plus.
Strong proficiency in Windows, Microsoft Office Suite, and sales software (Salesforce/Delphi and SocialTables).
Knowledge of food and beverage service, health department regulations, and liquor laws.
Excellent communication, organizational, and problem-solving skills.
Ability to multitask and perform effectively in a fast-paced, high-pressure environment.
A proactive and detail-oriented approach to event planning and execution.
Availability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.
Benefits:

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.


Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance

401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:


8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.


For Employees Based in Colorado:


8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.


For Employees Based in California:


8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
Posting Date:

This job opening was posted on [insert date] and will remain open for at least 75 days.