The ESM serves as the client’s primary point of contact throughout and disseminates event tasks to all departments, staff, and service providers to ensure an outstanding event experience for all clients, guests, and team members. Responsibilities • From the time that an event is confirmed, the ESM is the primary University representative contact for the promoters and touring staff that will utilize the arena. As the primary point of contact for clients and tenants, responsible for collaborating with clients on planning and organizing all aspects of each event and guiding clients in preparation of events by establishing policies and procedures that fit each specific event. • On event days, monitors the facility and staff reporting to the ESM, maintaining close contact with clients and facility staff to ensure events are operated on schedule, as designed, and safely -- takes immediate and corrective action as necessary, often on the fly and in the ESMs sole discretion. • Direct event staff operations and oversee all aspects of facility operations as they relate to the management of an assigned event.
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