Event Services Manager

Monitors and controls financial and administrative responsibilities including asset protection.CANDIDATE PROFILEEducation and Experience• High school diploma or GED; 3 years experience in the event management, food... and beverage, or related professional area.CORE WORK ACTIVITIESSupporting Event Services Operations• Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.• Delegates tasks to ensure room sets are on time and meet Event Service Standards.• Manages departmental inventories and assets including par levels and maintenance of equipment.• Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).• Ensures candy rotation on all meeting room sets (if applicable).• Establishes consistent standards for regular meeting room sets and VIP meeting room sets.• Conducts function room inspections prior to each function to ensure the room is set according to specifications.• Maintains cleanliness and sanitation standards in all banquet operation areas.• Coordinates routine maintenance to ensure a quality meeting facility.• Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.• Coordinates the necessary departments to maintain the meeting room standards.• Reviews the Diary weekly to ensure space maximization.• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.Providing Exceptional Customer Service• Makes presence known to customer at all times.• Stays available to solve problems and/or suggest alternatives to previous arrangements.• Sets a positive example for guest relations.• Interacts with guests to obtain feedback on product quality and service levels.• Responds to and handles guest problems and complaints.• Empowers employees to provide excellent customer service.Conducting Human Resources Activities• Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.• Ensures employees understand expectations and parameters.• Attends and participates in all pertinent meetings.• Leads shifts and actively participates in the servicing of events.• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.• Conducts monthly department meetings with Event Service staff.• Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.The hourly pay range for this position is $24.04 to $26.44. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.Marriott International is an equal opportunity employer. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. In joining JW Marriott, you join a portfolio of brands with Marriott International.