Event Services Manager

The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. Our team is inspired daily by one another as well as the authentic stories of innovation that we share across our four venues. This position is responsible for planning events and managing events details as assigned by the Sales Manager. Essential Responsibilities Evaluate client needs and creatively direct them to suitable menus, programs, setups, and experiences that align with both the customer's expectations and The Henry Ford's standards Work within the client's budget while ensuring the minimum requirements set by The Henry Ford event standards Serve as the primary point of contact for event clients, ensuring clear communication and prompt response to inquiries Work with clients to customize event details, negotiate contracts, and manage any changes or updates Ensure client satisfaction throughout the planning process and post-event follow-up Support Event Sales Managers during the booking process that includes consistent follow up, securing event date and facilities, conducting site tours, preparing proposals, confirmation booking agreements, and managing deposits Maintain an organized and up-to-date Infor SCS system and hard files for client information, billing, payment processes, planning notes, and all event-related details Participate in internal meetings, using scheduling tools to share critical event information and ensure smooth coordination within the team Attend a variety of events coordinated by self and peers, greet clients and guests, facilitate transition to operations and provide recommendations for improvements and assist as needed Contact internal and external vendors, negotiate services, and ensure all vendor needs are met Recommend service providers to the Team Leader and stay current with industry standards and trends to ensure the best service offerings for events Contribute to solving problems and seizing opportunities, working collaboratively with the team to enhance event management Provide operational guidance to team members, ensuring efficient processes and effective client interactions, while promoting a collaborative work environment Act as a supportive team player, offering expertise and assistance to colleagues as needed to achieve team objectives Perform additional tasks as required, ensuring all aspects of event services are managed effectively Your Qualifications 2-4 years of college education preferred OR a minimum of 2 years’ experience in Hospitality Management, Event Planning, or related field preferred Experience working with a variety of private event types, from corporate functions to large public events preferred Proficiency in Word, Outlook, Excel and database software required Must be willing to work flexible hours, including required evenings, weekends and holidays Special Skills & Abilities Excellent project management skills, including experience with event planning software and tools Ability to work creatively with the public and high-level clients as well as all levels of management Exceptional communication and interpersonal skills, with the ability to work effectively with diverse groups of people Ability to multi-task and manage competing priorities in a fast-paced environment with proven leadership ability Demonstrates meticulous attention to detail and accuracy, ensuring all event documentation and processes are thorough, precise, and error-free Strong problem-solving abilities, able to identify challenges and implement effective solutions quickly to ensure event success Self-starter with the ability to work independently and a high level of motivation Ability to learn and efficiently use the Infor SCS event management system Data entry precision, with a preferred speed of 50 wpm Please note that this job description is subject to modifications at any time to meet the evolving requirements of our institution. Respect, inclusion, and opportunity for people of all backgrounds will attract the best ideas to THF and help us shape a more vibrant future.