Event Services Manager - Arena

Duties and Responsibilities: • From the time that an event is confirmed, the ESM is the primary University representative contact for the promoters and touring staff that will utilize the arena. Also a primary point of contact for clients and tenants, collaborating with clients on planning and organizing all aspects of each event; guides clients in preparation of events by establishing policies and procedures that fit each specific event. • On event days, monitors the facility and staff reporting to the ESM, maintaining close contact with clients and facility staff to ensure events are operated on-schedule, as designed, and safely -- takes immediate and corrective action as necessary, often on the fly and in the ESMs sole discretion. • Directs event staff operations and oversees all aspects of facility operations as they relate to the management of an assigned event. The MOD ensures that guest concerns are properly addresses, that clients receive outstanding support, and that staff and the facility are always prepared.