Event Services Manager - The Shelby

We've earned numerous accolades for our service, design, and guest experience and we're seeking a dynamic Event Services Manager to elevate our already exceptional event offerings and contribute to our continued success. This role serves as a primary liaison for group and event clients, ensuring seamless communication, accurate administration, exceptional guest experiences, and revenue optimization. This position partners closely with Rooms, Food & Beverage, Operations, and Culinary teams to deliver flawless, bespoke events that reflect the hotel's brand standards and service culture. This role is ideal for a polished professional with a strong background in hospitality, and a proven ability to manage groups and high-touch events with precision and grace. Key ResponsibilitiesGroup & Event Management • Manage group room blocks from contract turnover through departure, including rooming lists, cut-off dates, billing coordination, and departmental communication • Prepare, lead, and distribute group resumes and event meetings to ensure operational alignment and flawless execution • Serve as the primary on-property contact for group and event clients, greeting and supporting clients throughout their stay or event • Conduct post-event follow-up, gather client feedback, and assist with invoicing and billing reconciliation • Maintain accurate and organized client files, communication logs, and follow-up systems Catering & Event Planning • Plan and execute non-wedding catering events from initial planning through on-site execution • Create, manage, and distribute Banquet Event Orders (BEOs), timelines, and event documentation with exceptional attention to detail • Guide clients on menus, beverage selections, wine pairings, dcor, entertainment, AV needs, floor plans, and overall event logistics • Lead site visits and pre-event planning meetings with professionalism and enthusiasm • Partner with Culinary, Banquets, and Operations teams to ensure events meet contracted minimums, deadlines, and brand expectations Guest Experience, Sales & Revenue Optimization • Identify opportunities to upsell catering events and ancillary experiences to maximize revenue, particularly for rooms-only groups • Drive revenue performance by ensuring contractual minimums are met or exceeded • Support the development and execution of on-property guest experiences, activations, and live entertainment aligned with brand standards and budgets • Curate bespoke, memorable event experiences that exceed guest expectations and strengthen client relationships • Represent the hotel with integrity, professionalism, and a service-first mindset at all times What We're Looking For • Proven success in hotel or luxury hospitality event planning or operations • Exceptional organizational, communication, and interpersonal skills • Ability to manage multiple high-level events simultaneously with strong attention to detail • Strong sales acumen with a passion for creating unforgettable guest experiences • Guest-focused mindset with a commitment to "above and beyond" service • Proficiency in event management systems and Microsoft Office (OPERA, Tripleseat, or similar systems preferred) • Flexibility to work evenings, weekends, and holidays as business needs require Preferred Qualifications • Minimum of 2 years of experience in hotel catering, event services, or related hospitality roles • Experience in a Forbes Travel Guide-rated property or comparable luxury environment strongly preferred • Degree or certification in Hospitality Management or a related field is a plus, but not required Amazing Benefits At A Glance: • Team Driven and Values Based Culture • Medical/Dental/Vision • Vacation & Holiday Pay • Same-day pay available • Employee Assistance Program • Career Growth Opportunities/ Manager Training Program • Reduced Room Rates throughout the portfolio • Third Party Perks (Movie Tickets, Attractions, Other) • 401(k) • Employee assistance program • Employee discount • Flexible spending account • Life insurance • Referral program

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