Event Services Supervisor

Event Services SupervisorDepartment: Banquets | Location: Detroit, MI | Compensation: $23 $26 per hourAre you a hospitality professional with a passion for flawless event execution and team leadership? Key ResponsibilitiesSupervise, direct, and support hourly banquet staff during daily operations, ensuring adherence to service standards and company policies.Lead pre-event briefings to communicate event details, staff assignments, and guest expectations to the banquet team.Monitor event setup, service execution, and breakdown to ensure all functions are delivered on time and to specification.Coordinate with event planners, kitchen staff, and other departments to facilitate smooth communication and operational flow throughout each event.Address guest concerns and service issues promptly and professionally, resolving problems to ensure complete guest satisfaction.Evaluate staff performance during shifts, providing real-time coaching, feedback, and recognition to foster a high-performing team environment.Maintain accurate records of staffing, event timelines, and incident reports, escalating issues to senior management as appropriate.Ensure compliance with health, safety, and sanitation standards throughout all banquet areas before, during, and after events.Required QualificationsMinimum of 12 years of experience in banquet operations, food and beverage service, or a related hospitality environment.Demonstrated ability to supervise or lead a team in a fast-paced, service-oriented setting.Strong interpersonal and communication skills with a guest-first mindset.Ability to remain calm, organized, and solutions-focused under pressure during high-volume events.Flexibility to work varied shifts, including evenings, weekends, and holidays, based on event schedules.Physical ability to stand for extended periods and assist with light event setup and breakdown as needed.Preferred QualificationsPrevious experience in a supervisory or lead role within a hotel, convention center, or large-scale event venue.Familiarity with banquet event orders (BEOs) and event management systems.Food handler certification or equivalent training (e.g., ServSafe).Experience collaborating cross-functionally with catering, culinary, and event planning teams.Technical SkillsProficiency in basic computer applications including email, scheduling tools, and event management software.Ability to read and interpret banquet event orders and floor plans accurately.Basic reporting and documentation skills for shift logs and incident tracking.Application InformationIf you are a motivated hospitality professional ready to take the next step in your career as an Event Services Supervisor, we encourage you to apply. This is an excellent opportunity to grow within a dynamic banquet environment while making a meaningful impact on guest experiences in Detroit, MI. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by applicable law.

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