Events Management Associate

As an Event Management Associate within our Client Center, you will play a crucial role in planning meetings and ensuring exceptional customer experiences. You will be the single point of contact during the planning process for clients, coordinating with event partners to ensure seamless event execution. Provide personalized, high-touch customer service by meeting and greeting each client daily • Maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times • Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning • Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively • Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room • Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports • Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience • Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing • Ensure customers are contacted in a timely manner, updated regarding the status of their requests and offering available options as needed • Deliver high-level service to event organizers, developing rapport with line of business (LOB) administrators and meeting contacts to understand and meet their business needs and expectations. Required Qualifications, capabilities and skills • Bachelor degree required • Four plus years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills • Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly • Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy • Highly organized, with the ability to multitask and prioritize tasks effectively • Flexibility to thrive in a fast-paced and diverse environment • Willingness to work flexible shifts to cover conference center hours and locations Preferred Qualifications, capabilities and skills • Working knowledge of audio-visual systems.