Events Management - Associate

Work with internal partners in catering, audio visual and facilities to meet the clients' expectations Meet and greet each client daily, provide personalized high touch customer service • Adhere to standards of operations established for Conference Center • Handle day to day challenges clients present while driving towards a solution • Ensure maximum utilization of space to achieve yearly utilization goals • Maintain a professional, flexible, "can-do" level of service • Participate in daily operations meeting as well as weekly review • Execute pre conference call/meeting, and post conference call/meeting when applicable • Manage space issues, escalate unresolved issues to lead planner, manager • Cover reception desk essential functions; answering telephone calls, returning emails promptly • Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports Required Qualifications, Capabilities, and Skills • 3+ years experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service • Effectively manage guest experience and expectations through a high level of tact and diplomacy • Highly organized with the ability to multi-task and apply judgment to priority • Working knowledge of audio visual systems • Flexibility to deal with a fast-paced, diverse environment • Must be willing to work flexible shifts covering conference center hours and locations We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans