Events Manager

Description:

Community & Events Manager Position

As the Community & Events Manager at NRG Adventure Park, you are the driving force behind unforgettable events and strong community connections. You'll lead the events team, coordinate and execute birthday parties and group events, and serve as the face of NRG in the local community. Your creativity, organizational skills, and passion for guest service will ensure every event is a hit-and that NRG Adventure Park is a beloved part of the neighborhood.

Essential Job Functions

Event Management

Oversee all aspects of birthday parties, group events (field trips, business functions, church outings), and custom celebrations from booking to completion

Manage, train, and schedule the party host team and event support staff

Serve as the main point of contact for event clients-communicate details, confirm bookings, and answer questions

Coordinate event logistics including room setup, food and beverage orders, activity scheduling, and special requests

Ensure all events meet NRG standards for safety, cleanliness, and guest satisfaction

Work closely with kitchen, front desk, and operations teams to deliver seamless event experiences

Monitor event feedback and resolve guest concerns promptly and professionally

Upsell event packages, add-ons, and future bookings where appropriate

Track event metrics, manage budgets, and report on event performance to management

Community Engagement

Build and maintain relationships with local schools, businesses, non-profits, and community organizations

Organize and promote fundraising events, community days, and outreach programs

Represent NRG Adventure Park at local events, fairs, and networking opportunities

Develop and implement strategies to increase community involvement and brand awareness

Coordinate with marketing to promote community initiatives and events through social media and other channels

Support custom event planning for community-based organizations and non-profits

Additional responsibilities as assigned

Requirements:

Qualifications

Must be at least 18 years old
Previous experience in event planning, hospitality, community engagement, or guest services required (supervisory experience preferred)
Strong leadership, communication, and organizational skills
Ability to multitask, manage priorities, and adapt in a fast-paced, high-energy environment
Creative problem-solving skills and a passion for delivering excellent guest experiences
Proficient with event management software, POS systems, and basic office applications
Positive, energetic, and team-oriented attitude
Must be available to work evenings, weekends, and holidays as needed
Ability to stand and walk for extended periods (up to 8-10 hours per shift).
Ability to lift and carry up to 25-50 pounds.
Frequent bending, reaching, and repetitive movements in a fast-paced environment.
Ability to work in varying conditions, including heat, cold, and noise.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Additional Info:

NRG Adventure Park fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, and genetic information (including family medical history), or any other legally protected status.