Events Manager

Titan Sports & Performance Center stands as a leading sports facility in the Tulsa area. Essential Duties and Responsibilities • Serves as a tournament/event facility manager and representative, sales representative, customer service agent, facility liaison and point-of-contact for the tournament/event promotor/vendor, and other duties pending event needs and per assignment from the Tournaments & Events Director, and/or General Manager • Manage the VIP Balcony area operations, including the facility staff assigned to work in this area (i.e. ushers, sellers, hosts, servers, attendants) • Sell VIP Balcony products and services on a walk-up bases (i.e. Reserved Tables, SRO Day Passes, Team Lounges) in the DaySmart software system, and track via spreadsheet and/or other methods TBD for accurate accounting and reporting • Deliver exemplary customer service to patrons, clients, sponsors, promotors, venders, and staff • Have familiarity with general Titan Sports Complex offerings and day-of event details • Ensure adherence to Titan Sports Complex policies, rules and procedures • Respond to all incidents, accidents, injuries and altercations • Help resolve guest concerns and/or direct to the appropriate representative • Maintain calm during fast-paced and/or stressful situationsAssist the facility staff with general cleaning and orderliness of the VIP Balcony area as needed Event setup/teardown: Move/stack/unload/load tables, chairs, signage and other equipment required for the event, as needed • Excellent communication skills • Professional in appearance, demeanor, and communication • Ability to handle high-volume, difficult and/or stressful situations • Ability to multitask and prioritize • Ability to work well in a group settingAbility to work irregular shifts to include evenings, nights, weekends and holidays as needed Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.