Events Meeting Manager

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

SUMMARY DESCRIPTION

The team member in this position is responsible for planning and managing the execution of meetings and events contracted for IP Casino Resort Spa.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

ESSENTIAL JOB FUNCTIONS/DUTIES:

Communicate all details surrounding a Group event to Property in advance of arrivalInitiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the PropertyCoordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics. Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client’s expectations while offering upgrades in service, audio visual and creative suggestions in order to maximize revenues and ensure an extraordinary guest experiencePrioritize accurate and timely communication both with the client and the propertyAdvocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable wayLead and/or participate in departmental meetings including BEO, Resume, Pre & Post Cons, etc. Work closely with Banquets, Culinary, Hotel and other leadership to ensure client’s arrangements are executed as contracted and detailedConfirm group’s MOP (Method of Payment) is verified and review group’s invoice following the eventMaintain the integrity of the client database. Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenueCommunicate strategies and suggestions to Director of Sales and Sales Managers to help maintain loyalty and strengthen the relationship with the PropertyResponsible for building and retaining client relations resulting in exceptional guest service and repeat businessEngage in a sales-focused atmosphere that promotes sales growthMaintain knowledge of competitor’s sales and convention programs to sell against the competitive set’s strengths and weaknessMaintain knowledge of all promotions throughout the property to stimulate and retain businessMaintain a positive professional image at all timesPerform all related duties as assigned by department leadership

Managing Profitability:

Create opportunities to upsell during event planningEnsure synchronicity through planning for operational efficiencies and profitabilityFollow standards to ensure profitability targets are met

Ensuring Exceptional Customer Service:

Create an atmosphere that meets or exceeds guest expectationsSet a positive example for both team members and guestsInteract with guests to obtain feedback on quality and service standardsRespond to and handles situations requiring service recoveryStrive to improve service performanceEmphasize guest satisfaction during all departmental meetings and focus on continuous improvement

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Must be at least 21 years of ageThese skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent in event management, business, or related field, as well as one to three years of experience in the hospitality industryBroad understanding of managing all aspects of meetings and catered eventsProven history of sales and service that clearly showcases an understanding of guest service and revenue growthKnowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferredExcellent verbal & written communication skills for variety of audiencesComputer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel, Salesforce/Delphi, Sertifi, and othersStrong project management skills, managing multiple simultaneous projects

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.