The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program.
This position is 3 days remote, with 2 days in office per week - this applies to either location.
**Client:**
* Understand client/attendee interests, issues, expectations, and priorities
* Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction
* Participates and consults during client discovery meetings and collaborates with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements
* Actively participates in ongoing client planning calls by contributing to registration discussions
**Registration Operations:**
* Manages registration database to maintain data integrity
* Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity
* Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs
* Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing
* Partners with Project/Program Manager to provide personalized print materials based on registration data
* Manages on-site attendee experience if on-site for program execution
* Interacts directly with attendees on program-related inquiries contributing to the overall positive attendee experience
* Acts as main contact for hotel room requirements and manages all aspects of hotel room block including attrition deadlines, special requests, etc.
* Creates timelines for tasks specific to registration in collaboration with the Program Manager
* Ensures quality, synchronicity, and on-time delivery of all program deliverables
**Financial Management:**
* Is able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)
* Works in tandem with the Program Manager on budget and scoping management as it pertains to registration
* Reconciles final hotel room invoice and any other suppliers worked with directly
* Understands labor hours as it relates to program profitability
**Leadership:**
* Be a sought-after partner by building trust with clients, attendees, internal team, and external partners
* Leads internal registration teams
* Leads, guides, and consults internal partners on discussions related to registration
* Strives to develop process efficiencies
* Builds strong working relationships with internal and external team members
* Seeks opportunities for growth and development
* May onboard new hires to ensure that standard SOPs are followed
* Seek feedback, absorb, and act in the spirit of continuous personal development
* Gathers, shares, and applies learnings for continuous process improvement
* Can adapt and work successfully with any client, partner, and program
**Performs other duties as assigned.**
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