Experience & Events Manager

As the Experience & Events Manager, you will lead the City’s customer experience and event operations within City Hall while supporting community events across the City. This role ensures City Hall operates as a welcoming civic space while delivering high-quality events and exceptional service to residents, visitors, and community partners.

Our Communications Department is a team of talented individuals who work to provide access, facilitate open channels of information, promote public service, and meet city and department needs by promoting and engaging the community on behalf of all departments.

This role is exempt with a starting annual salary of 107,827, depending on experience, and plays a key leadership role in shaping how residents and visitors experience City Hall and City events. View the job description here

The Experience & Events Manager values people and perspectives by:

Building strong partnerships with City departments and community organizations to support engaging and well-organized events.Ensuring City Hall operates as a welcoming civic space that provides exceptional experiences for residents, visitors, and event participants.

They are on the leading edge when they:

Managing the scheduling and use of City Hall public meeting and event spaces while coordinating event logistics such as space setup, technology needs, equipment, and facility support.Collaborating with City departments and community partners to plan and support Citywide events, programs, and community gatherings.

And they expect the best by:

Delivering high-quality events and experiences that reflect the City’s commitment to service and community engagement.Training and supervising front desk staff to ensure excellent customer service while maintaining smooth event operations and facility use.
Bachelor’s degree in event management, hospitality, or a related field and four years of relevant experience, including experience supervising staff, or an equivalent combination of education and experience.
Experience coordinating events, managing facilities, and delivering exceptional customer service is highly valued.
Expected 1st Round Interviews - Week of 4/13