Floral Designer

Additional Considerations (if any):

**-**

**At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.**

**Job Description:**

**Job Title:** Floral Designer

**Department:** Floral

**FLSA**: Non-Exempt

**General Function**:

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

**Core Competencies**

* Partnerships
* Growth mindset
* Results oriented
* Customer focused
* Professionalism

**Reporting Relations:**

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager

Positions that Report to you: None

**Primary Duties and Responsibilities**:

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Cleans, processes, and cuts flowers appropriately.
* Responsible for department in absence of Manager, or Assistant Manager.
* Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
* Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
* Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
* Ensures floral products are fresh in the shop and throughout the store.
* Cleans the floral area.
* Takes special requests for product either in person or over the telephone.
* Counsels customers regarding plants and floral care.
* Identifies key areas to place specials within the store.
* Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).
* Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
* Works with customer issues and product problems.
* Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.
* Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.

**Secondary Duties and Responsibilities:**

* Delivers product as necessary.
* Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
* Reads industry references, listens to floral experts, and remains open to new ideas.
* Helps with and may decorate in store events.
* Assists in other areas of store as needed.
* Performs other job related duties and special projects as required.

**Supervisory Responsibilities:**

* Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.
* Has the authority to recommend disciplinary actions.

**Knowledge, Skills, Abilities and Worker Characteristics:**

* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
* Ability to do arithmetic calculations involving fractions, decimals, and percentages.
* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

**Education and Experience:**

High School or three years of similar or related work experience.

**Physical Requirements:**

* Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

**Working Conditions**:

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes.

**Equipment Used to Perform Job:**

Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.

**Contacts:**

Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora.

**Confidentiality**:

Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).

Are you ready to smile, apply today.

*Employment is contingent upon the successful completion of a pre employment drug screen.*