General Manager Event Operations and Crowd Management

BEST Crowd Management is seeking an experienced General Manager – Event Operations to oversee crowd management, event staffing, and venue operations in El Paso. • Work Location: Based in El Paso, TX you’ll be at the heart of our operations, ensuring security and safety. Key Responsibilities • Lead all event operations and crowd management activities for venue and client accounts • Oversee event staffing, event security coordination, guest services, and operational planning • Manage full operational lifecycle of events including planning, staffing, execution, and post-event review • Ensure safe and effective crowd flow, access control, and guest experience at large public events • Maintain strong relationships with venue leadership, convention center management, promoters, and clients • Monitor operational performance, event profitability, labor planning, and cost management • Manage event contracts including budgeting, staffing plans, scheduling, and invoicing • Lead, coach, and develop operations managers, supervisors, and event staff teams • Recruit and train new team members based on event and operational needs • Identify opportunities to improve event operations efficiency and customer satisfaction • Communicate operational updates and performance metrics to leadership • Travel up to 25% as needed Required Qualifications • Bachelor’s degree in Business, Sports Management, Event Management, Hospitality, or related field (or equivalent experience) • Minimum 3+ years of leadership experience in event operations, venue operations, or project management • Direct experience managing crowd operations at large-scale events • Experience working in convention centers, stadiums, arenas, large venues, festivals, or major event environments • Experience managing large operational teams or event staffing teams • Strong leadership, organizational, and communication skills • Ability to manage multiple events and priorities in a fast-paced event environment • Ability to pass a background check Preferred Industry Experience • Event staffing and crowd management • Event security operations • Venue operations or convention center management • Sports and entertainment venues • Large-scale event production or event services

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