Group and Event Services Coordinator

Company Description Palm Island Resort is a private island resort located off Florida's Gulf Coast, accessible only by ferry. Known for its secluded beaches, relaxed Old Florida charm, and unforgettable guest experiences, we host destination weddings, corporate retreats, family reunions, owner events, and special celebrations throughout the year.

We're looking for an organized, customer-focused Group & Event Services Coordinator to join our Sales & Marketing team and help create exceptional experiences for our guests.

Role Description The Group & Event Services Coordinator serves as the primary planning contact for clients after their event is booked. Working closely with the Director of Sales & Marketing, this role coordinates every detail leading up to weddings, meetings, retreats, and special events while collaborating with departments across the resort to ensure flawless execution.

If you enjoy event planning, hospitality, building relationships, and seeing months of planning come together into memorable experiences, we'd love to meet you.

Serve as the primary planning contact for booked weddings, groups, meetings, and special events.Guide clients through the planning process from contract execution to event completion.Coordinate event timelines, rooming lists, transportation schedules, vendor logistics, and guest accommodations.Prepare event orders, operational timelines, and planning documents for resort departments.Partner with Guest Services, Food & Beverage, Activities, HomeCare, Maintenance, Transit, and other departments to ensure seamless event execution.Coordinate with outside vendors including florists, photographers, entertainers, rental companies, transportation providers, and officiants.Conduct planning meetings, detail calls, and final reviews with clients.Attend weddings and events as needed to provide on-site coordination and ensure an exceptional guest experience.Assist with owner events, promotional events, and internal resort functions.Maintain organized event files and detailed planning records.Deliver exceptional customer service while building lasting relationships with clients and guests.Qualifications

Strong organizational and coordination skills, including experience managing multiple events or projects simultaneously.Effective communication and interpersonal skills for working with clients, vendors, and internal teams.Customer service experience in hospitality, events, or a related field.Basic proficiency with office software (e.g., email, spreadsheets, event management tools) and comfort with learning new systems.Ability to work on-site in Placida, FL, including evenings, weekends, and holidays as event schedules require.Attention to detail and problem-solving skills to handle last-minute changes and guest needs.Experience in resort, hotel, or event planning environments is preferred.High school diploma or equivalent required; further education in hospitality, event management, or business is a plus.