Guest Experience Event Associate

The Guest Experience Events Associate supports the planning and execution of Zoo events, guest programs, and attractions, including special events, birthday parties, and carousel operations. Standard operating hours: Monday–Sunday, 8:00 AM – 4:30 PM Glow Wild event hours: Thursday–Sunday, 4:30 PM – 10:30 PM(September through December, annually)Work schedules are developed and communicated in advance based on employee availability provided at time of hire and may vary based on operational and event needsMust be available to work evenings, weekends, holidays, and special events, with schedules provided in advance whenever possibleEssential Duties and Responsibilities Provide excellent guest service, including greeting guests, answering questions, and giving directions Assist with guest check-in, crowd flow, and traffic direction Monitor guest safety and promptly report incidents or concerns Support event setup, breakdown, and on-site logisticsAssist with coordination of vendors (e.g., caterers, florists, rentals) Maintain clean, organized, and welcoming event spaces Operate Zoo vehicles (e.g., golf carts) as assigned and in accordance with safety guidelinesBirthday Party Program Serve as host for children’s birthday parties from start to finish Welcome guests, facilitate activities, and maintain event timelines Coordinate with Education staff on animal encounter components (if applicable) Manage event setup, cleanup, and overall guest experience Ensure all materials, belongings, and event needs are addressed prior to guest departure Deliver a safe, engaging, and memorable experience for participantsCarousel Operations Prior experience in customer service, hospitality, events, or attractions preferred Strong communicationand interpersonal skills; ability toengage withdiverse audiences Ability to manage high guest volumes while maintaining safety and service standards Strong organizational and multitasking skills in a fast-paced environment Reliable, flexible, and adaptable to changing operational needs Ability to work independently and collaboratively Demonstrates professionalism, sound judgment, and attention to detailPhysical Demands

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